Privacy Policy

Wax Clear (“we”, “us”, or “our”) operates the website www.waxclearservices.co.uk (the “Site”).
This privacy policy explains how we collect, use, protect, and disclose information from visitors to our website and clients who use our ear care services.

Information We Collect

We may collect personal information when you:

  • Visit our website

  • Book an appointment

  • Contact us with an enquiry

  • Complete forms online or in person

This may include:

  • Name

  • Email address

  • Phone number

  • Postal address

  • Appointment details

  • Medical information relevant to ear care treatment (provided voluntarily by you)

We may also automatically collect technical data when you browse our website, such as:

  • IP address

  • Browser type

  • Pages viewed

  • Time spent on the site

  • Device details

Cookies or similar technologies may be used to improve your experience and analyse site performance.

How We Use Your Information

We use the information we collect to:

  • Provide ear wax removal and ear health services

  • Manage appointments and communicate with you

  • Respond to enquiries and follow up after treatment if required

  • Maintain accurate client records

  • Improve our services and website

  • Send updates or useful information (only if you consent)

  • Comply with medical, safety and legal requirements

Information Sharing and Disclosure

We do not sell, trade, or rent your personal information to third parties.

We may share information only with:

  • Trusted service providers (such as booking systems, payment processors, email services)

  • Medical or emergency services if required for your safety

  • Regulators or legal authorities if legally obligated

All third-party providers are required to keep your data secure and use it only for the purpose intended.

Data Security

We take reasonable steps to protect your personal information against loss, misuse, or unauthorised access.

However, no online system can guarantee absolute security.
By using our services, you acknowledge that data submitted digitally may not be 100% risk-free.

Your Rights & Choices

You may:

  • Request access to the personal information we hold about you

  • Ask us to correct or delete your information where legally permitted

  • Opt out of receiving marketing messages at any time

To exercise these rights, please contact us using the details below.

Please note: we may be legally required to retain certain records relating to your care.

Changes to This Privacy Policy

We may update this privacy policy periodically.
Any changes will be posted on this page with an updated revision date.

Continued use of our website or services constitutes acceptance of the revised policy.

Contact Us

If you have any questions about this privacy policy or how we handle your personal information, please contact:

📩 info@waxclearservices.co.uk