A model of the human ear showing internal structures with a black otoscope resting next to it.

What to expect at your appointment

❋ Does it hurt?

This is one of the most common questions, particularly regarding microsuction. In most cases, microsuction is not painful. You may experience some noise during the procedure, such as whistling, clicking, or squeaking sounds. These noises can occasionally be loud, but the clinician is fully aware of this and will control the procedure carefully to keep you as comfortable as possible throughout.

❋ During Your Appointment

Everything will be explained clearly and simply, step by step, so you know exactly what to expect. The ear canal will be examined before any treatment begins.

The methods used for wax removal are microsuction or irrigation (water). Microsuction is usually the preferred method; however, in some cases it may not be effective or suitable. Where appropriate and provided there are no contraindications, irrigation may be recommended as an alternative. Your ears can be viewed via camera otoscope for reassurance.

❋ Pre-Treatment

Upon arrival, you will be asked to complete a brief medical questionnaire. This allows us to check for any relevant medical history or conditions that may affect treatment and ensures the safest approach is taken.

❋ Appointment Length

Most appointments last up to 20 minutes, depending on the amount and type of wax present.

❋ Post-treatment

Aftercare is minimal and will be tailored to your individual needs. Advice will be given if required to help maintain ear health and prevent future problems.

❋ A Supportive Space

Our events prioritize comfort, safety, and respect—so you can show up as you are and fully engage in the process.

  • "Excellent service. Very good at explaining everything and pain free wax removal. Will definitely be coming back. Would definitely recommend"

    Craig Fenner

  • "My partner's struggled with ear issues for ages, but this place was a game-changer. We got a same-day appointment and the procedure was quick and painless. His blocked ears are clear, and he can finally hear. Highly recommend—professional, helpful, And reasonably priced compared to other places."

    Chantal Daltan

  • "A fantastic local service. Penny was great with my 7 year old son putting him at ease and keeping him calm and communicating with us on each step. After years of ear infections so pleased we have found a local service so that we can stop having to commute into London hospitals multiple times a year to keep Eddie infection free. 100% recommend."

    Amy Jackson

  • "Cannot praise Penny enough! She fit me in at short notice. The place was clean and tidy and she inspected my ears first and gave me her recommendations! My ears were so blocked but she managed to clear them all and I can hear perfectly now. Thank you so much would definitely recommend and will return again once needed"

    Amy Tuscher

  • "I messaged penny on the off chance she could see me same day and I was amazed she could, I can finally hear again she’s such a lovely lady really friendly and welcoming. Very efficient and talked you through the procedure and it was painless, highly recommended, reasonably priced compared to some places"

    Sophie Mursell

Book Your Appointment

Contact